NewTicketPost

Ticket type to create.

Service Id, optional for TIC, required for other types (INC, REQ, PRO, CHG).

(Required) Subject.

(Required) Description details.

True if the Message is in html format.

If true, the ticket has been sent from a mobile device (phone, tablet).

(Optional) Attachments

(Optional) The Custom Forms data.

The prority value id.

(Optional) Bind the ticket with Customer.

(Optional) Bind the ticket with service mailbox. If binded, the ticket will behave as it has came into the system by e-mail. That primarily means the email replies will be send instead of email notifications if the service mailbox is set as shielded from the Requestor.

(Optional) If specified, a client (requester) of the ticket will be set (to someone else than to the authorized in user).

(Optional) If specified, a solver of the ticket will be set. The Operator role is required.

If true, the ticket will be closed immediately. The Operator role is required.

(Optional) The category items id.

(Optional) The product items id.

If true, the ticket will be created and sent to the requester by email.

The From field Email address when the email for requester is created. It has to correspond to the email address of the selected mailbox (ServiceMailboxId). If SendViaOutboundEmail is true, this is required.

Email recipient (= ticket requester). If SendViaOutboundEmail is true, this is required.

(Optional) CC (carbon copy) emails.

(Optional) BCC (blind carbon copy) emails.