| Name | Description | Type | Additional information |
|---|---|---|---|
| Name |
(Required) Name. Max length 256. |
string |
None. |
| Disabled |
The category will be disabled. |
boolean |
None. |
| SelectionRequired |
The category must be selected. |
boolean |
None. |
| DisableForNewEntity |
Disable the category inside a new ticket. |
boolean |
None. |
| ForTickets |
Enable the category for tickets. |
boolean |
None. |
| ForCalls |
Enable the category for calls. |
boolean |
None. |
| ForChats |
Enable the category for chats. |
boolean |
None. |
| ShowForUserInTickets |
End user and smart user can see the category inside tickets. |
boolean |
None. |
| UserCanInsertInTickets |
End user and smart user can insert the category inside the creating ticket. The "ShowForUserInTickets" must be true otherwise the property will be ignored. |
boolean |
None. |
| UserCanEditInTickets |
End user and smart user can edit the category inside tickets. The "ShowForUserInTickets" must be true otherwise the property will be ignored. |
boolean |
None. |
| SelectedServiceIds |
The services when the category will be shown. If you let the property empty the category will be shown on all services. |
Collection of integer |
None. |
| SelectedChatProfileIds |
The chat profiles when the category will be shown. If you let the property empty the category will be shown on all chat profiles. |
Collection of integer |
None. |